Refunds & returns
Fresh food is different from other purchases, so here's exactly how we handle refunds, replacements and cancellations. Our aim is simple: if something isn't right, we make it right.
Market orders
If a market item arrives damaged, spoiled or missing, tell us within 24 hours of delivery and we'll credit or replace it — no need to return the item.
Plot subscriptions
Refund eligibility depends on your billing period, what has already been delivered and the policy confirmed by support. The website does not currently approve subscription refunds automatically.
Pausing & cancellations
Online pause and cancellation are not currently available. Contact support before your next billing date and we'll help with the available options.
How to claim
Message us from the contact page with your order number and a photo if relevant. Submission is a request, not an approval or completed refund.
Refund timing
An approved refund is complete only after the payment provider confirms it. Bank settlement timing is outside Growmine's control.
Contact
Any question about a refund or replacement? Reach us on the contact page and we'll sort it quickly.